Privacy Policy
FAKHERI Digital ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you subscribe or contact us
- Payment information (processed securely by Shopify Payments / Stripe — we never store card data)
- Business information provided during onboarding
- Communications and support requests
We also collect information automatically through cookies and analytics tools, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use collected information to:
- Process orders and deliver purchased products or services
- Send transactional emails (order confirmations, receipts)
- Send marketing communications (with your consent)
- Improve our products, website, and customer experience
- Provide customer support
- Comply with legal obligations
3. Data Sharing
We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business (e.g., Shopify, Stripe, email service providers), subject to strict confidentiality agreements. We may disclose data if required by law or to protect our legal rights.
4. AI & Your Data
Your data is never used to train external AI models. Any data processed through our AI tools is used solely to deliver the service you requested. Enterprise clients can request fully isolated private cloud deployments for maximum data sovereignty.
5. Cookies
We use essential cookies (required for site function), analytics cookies (to understand usage), and marketing cookies (with your consent). You can manage cookie preferences through your browser settings or our cookie consent tool.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us at supportfakheridigital@gmail.com.
7. Your Rights
Depending on your location, you may have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, contact us at supportfakheridigital@gmail.com. We will respond within 30 days.
8. Security
We implement industry-standard security measures including HTTPS encryption in transit and secure data handling practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For privacy-related questions, contact our Data Protection Officer at:
- Email: supportfakheridigital@gmail.com
- Subject line: "Privacy Inquiry"